Thank you for taking the time to respond to this survey. As we strive to continually provide outstanding service and be the best product in the area, we look to you for some feedback. Your answers will help us improve our service and more closely cater to your needs.
Please rate the following: Scale from 1(low) to 5(high) 1 2 3 4 5
1- Apartment (Your unit)
a) Appearance of the apartment when you moved in
2- Office staff
a) Courteousness and professionalism of the office staff
b) Responsiveness and dependability of the office staff
c) Efficiency with which the office staff returns or
responds to phone calls and emails
a) Have you had any maintenance request in the past year?
If you have requested a maintenance call, please answer
the following questions, otherwise, skip to the next question.
a) Courteousness and professionalism of the maintenance staff
b) Speed with which your maintenance requests have
c) Quality of the maintenance work done
d) Did the maintenance staff clean up after themselves?
e) Do any maintenance problems still exist?
If yes, please specify:
a) Appearance and condition of the building overall,
in terms of the grounds and landscaping
b) Appearance, condition and cleanliness of your
apartment building's common areas such as your
building entrance, lobbies, hallways and elevators
c) Appearance, operation and condition of your
building's laundry facilities
d) Level of security and safety at your building
e) How likely will you be yo renew your lease when it expires
We are open to your input and would appreciate any comments to help us better your living experience in our apartment building. Thank you very much
In order to validate this survey please provide us with the following information